Frequently Asked Questions

How long does delivery take?

3–5 working days across the UK.

How does the mattress arrive?

Rolled and securely packaged for easy delivery.

What's the difference between Original and Plus?

The Original offers balanced comfort and support. The Plus provides deeper comfort with thicker foam layers.

Can I return my mattress?

Yes, if it is unused and unopened within 14 days.

What if I've used the mattress and it's not right?

You can exchange it under our 30 Night Comfort Guarantee. You must:

• Use the mattress for at least 14 nights
• Request the exchange within 30 days

Is there a fee for exchanges?

Yes — a £59 collection and handling fee applies.

Can I upgrade my mattress during exchange?

Yes — you can upgrade by paying the difference in price.

Can I get a refund after using the mattress?

No — the Comfort Guarantee is exchange only once the mattress has been used.

What condition must the mattress be in?

• Clean and hygienic
• Used with a mattress protector
• Free from stains or damage

How can I contact you?

Email: bedsalesgb@gmail.com